Case Study: Pursuing Excellence at Safeway's Employee Service Center
Discover how Safeway saved more than half a million dollars by reducing rework in the Employee Service Center. Within the corporate walls of Safeway, at the Em...
Key Takeaways for Enterprise Leaders
Actionable strategies verified against enterprise industry benchmarks and real-world rollouts.
Statistical evidence and market data to support executive budgeting and strategic alignment.
Executive Abstract
Peer ReviewedWithin the corporate walls of Safeway, at the Employee Service Center (ESC), a team of executives and employees have undergone a transformation. The ESC was the first group within Safeway to participate in a process improvement pilot using Lean Six Sigma to evaluate the company's HR, payroll and accounting processes. The results? A 60 percent reduction in rework, more than $500k in annual savings, and a renewed sense of pride and optimism amongst ESC employees.
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