Deck the Halls: Two Key Tactics to Preparing Your Contact Center for the Holiday Spikes
Ready or not, the holidays are here! Is your contact center prepared for the holiday spike? The National Retail Foundation is forecasting that Americans will s...
Key Takeaways for Enterprise Leaders
Actionable strategies verified against enterprise industry benchmarks and real-world rollouts.
Statistical evidence and market data to support executive budgeting and strategic alignment.
Executive Abstract
Peer ReviewedThe National Retail Foundation is forecasting that Americans will spend $600 billion this holiday season. This annual mad rush to prepare the contact center for the holiday season inevitably presents a challenge for contact centers nationwide. Massive spikes in demand mean massive potential for interruption to customer service operations. Unquestionably, holiday madness can also impact team morale, agent stress, and absenteeism.
So how can contact centers overcome these challenges this holiday season?
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